Refund policy

Returns & Refunds

All sales are final. Please review product descriptions, measurements, sizing, and photos carefully before placing your order.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at hello@shopcabjewelry.com with your order number and photos of the item.

If the issue is due to an error by ShopCAB Jewelry, we will cover applicable return shipping costs and provide a replacement or refund as appropriate.

In certain circumstances, a return may be approved at our discretion. For approved returns that are not due to an error by ShopCAB Jewelry, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

All approved returns must be sent back unworn, unused, and in their original condition and packaging.

Returns are inspected upon receipt. Items that do not meet the return requirements will not be eligible for a refund and will not be returned to the sender. Unauthorized returns will not be accepted.

**Earrings are final sale for hygiene reasons.

INCORRECT SHIPPIG ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

ShopCAB Jewelry is not responsible for orders that are lost, delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.